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Using Observations to Find Solutions

The teenager behind the counter smiled at me as I stood in the corner waiting for my food order. Is there anything I can do to assist you? Asked another teen as he walked by with a cloth to clean the tables. I'm good. Thanks.  I looked around.  The restaurant was packed -- not a ...

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Design Thinking – Making Connections Where Previously There Were None

Last week I found myself inside in a 10’X20’ windowless room. The walls were covered in post-it notes — each containing a thought, quote, or idea more intriguing than the next. We were looking for themes. Design Thinking – Making connections where previously there were none. We had just completed over 120 hours of ethnographic …

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Challenge Yourself – Read Something New

How often do you read a recently published business journal article? Or the summary document of some new research? How often do you buy a magazine that isn’t part of your normal reading selection? How many of you have an agreement with your friends or colleagues to share interesting factoids/articles/stories with you? And you with them? Reading …

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Use Design Thinking to Find the Solution

Work-a-round (noun) is defined by Webster as: “a method for overcoming a problem or limitation in a program or system”.  It is further defined in Wikipedia as: …”a bypass of a recognized problem in a system”.  A workaround is typically a temporary fix that implies that a genuine solution to the problem is needed.  But workarounds …

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