When I first meet with potential clients, they always ask “What sets Uptown Studios apart from other firms?” Now, we offer competitive pricing and work really hard to give you the biggest bang for your buck. However, the biggest compliment we get from our clients is that we offer great customer service.
Since the beginning, Uptown Studios has focused on providing our clients direct access to every team member and focusing on understanding and meeting their unique needs. Whether it is our art director or president Tina Reynolds, you will always be able to reach out to us. We also work as one cohesive team. If you hire us for social media management, you don’t just get that team but also our designers, content writers, SEO experts, etc. We will bring to the table the expertise of everyone no matter how big or small the project.
Our team is also trained in Human-Centered Design which is a creative process that starts with the people you’re designing for and ends with creating solutions tailored to them. Every industry, company, and target audience is different so we don’t make assumptions – we ask questions, lots of them! By building empathy, our team can then deliver a final product that you will love and will help achieve your goal.
Finally, we value your time. We understand that a lot of times you might need us to complete a task or answer a question so that you can then move forward on your marketing. It is for that reason, that we aim to respond to you as quickly as possible. If you need a web update, we will do our best to complete it within two business days. If you call us to get advice on writing a blog post, we will put you on the phone with our content manager. We want to be your partner and collaborator.
As a company, we focus a lot of time on training our team on customer service but what it really comes down to is that we hire the right people. We look for people that have the right experience for the job AND have a commitment to community. Uptown Studios is about building a family not just within our four walls but also with our neighbors and fellow Sacramentans. It is for that reason that we are always happy to hear from you. So, what are you waiting for? Give us a call, drop us an email, or come on by for a game of ping pong!
